Welcome to Iain Burnett Highland Chocolatier’s new website!  Please call if you need any help.

Delivery

We aim to deliver your chocolates in perfect condition, as quickly as possible.  Iain's team in the kitchen take great care with packaging to protect the contents.  You can choose to deliver gifts to a different address from your own.  Include your personalised message and delivery instructions when checking out.  We dispatch Monday to Friday and the cut off for same day dispatch is 12 noon in the UK. 

Depending in the current state of couriers we may ship early to be safe or your order may take a few extra days.  Please contact us if you need any help.  You accept the risk of delay if requesting a delivery to an area with delivery restrictions. You can check the latest courier updates at FedEx, Royal Mail & Parcelforce.

Remember E-Giftcards can be purchased and sent worldwide within hours, any day of the week.

Addresses in UK

Delivery is 1-2 working days, Monday to Friday, occasionally Saturdays.  Date is not guaranteed but usually next day.

 Delivery To Cost  Timescale
UK  £5.95 1-2 Days*

 

* Working days excluding Bank Holidays.

Strike action by Royal Mail and Parcelforce is scheduled for Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December. If you are concerned about potential delays please contact us to change your delivery date. 

Addresses Outside UK

Delivery outside the UK is by express courier so it is as fast as possible but we cannot guarantee delivery within a certain number of days or on a particular day.  Orders can be dispatched within 2 working days but we may hold to dispatch on a Monday during warmer weather to avoid weekend delays.  The recipient is responsible for any customs clearance or fees.

 Delivery To Cost  Timescale
Europe Tracked £24.95* 2 or more days
Rest of World Tracked £24.95* 4 or more days

*A very few countries are at additional cost.

Advance Orders

You can request your ideal advance delivery date when checking out. An extra week is advised at busy times such as Christmas and during adverse weather conditions.

Perishable Items

Please consider carefully when requesting deliveries in warm weather (over 20C) as we cannot accept responsibility for heat damage after dispatch – contact us for advice and if you would like to pay for an ice-pack.  We recommend that someone is at the address to receive the delivery to avoid delay or it being left in a warm place.

Orders for Christmas

So that our fresh chocolates arrive in the best condition, we recommend you pre-order for a delivery date close to Christmas, but at least a week before to avoid issues due to weather or busy couriers. Truffles and pralines with Christmas dates can be delivered from the 22nd November onwards, although bars, satchels, dipped fruit and florentines may be delivered a month earlier if needed. Ensure you tick the "This is for Christmas" box and state your preferred delivery date.  We may deliver a few days earlier to avoid weather and courier delays unless you specify not to.

Courier and Bank Holidays

We will not be able to deliver 25-28 December or 1-4 January.