When the product was delivered, it was unrecognizable as a box of chocolates. It was a sticky, melted glob of colored goo that had slid to one side of the box it came in and leaked onto the single thin layer of bubble wrap, as well as the outer paper packaging. This mess came in a small cardboard box with no additional care or consideration given to the concept of sensible packaging or typical shipping challenges. Upon opening, I first saw the leaked chocolate stain, and then a hand-signed postcard indicating that my product was "carefully packaged" and should anything be out of sorts, to please call or email. I immediately did so, explaining in detail what had happened and including photos of both the product and the packaging. The response I received can be paraphrased by saying, "Too bad, so sad. That's what you get for living in a 'warm area'." Having spent $165 US dollars on this single box of candy, I thought it reasonable to expect some basic precautions to ensure safe shipping. Boy, was I wrong! Not only was the product unusable, but the company added insult to injury with this absurdity: “However, I'm sad you didn't get to enjoy the chocolates as they should be and hope you will consider ordering at a cooler time. If you place one online order for delivery between 10 October – 10 November this year, and use the code ExtraBox26, it will reduce the cost by 10% and we will include an extra Award Winning Selection box as a small gesture.” (Not sure why this time frame is deemed appropriate. Apparently “warm areas” are ok to ship to in that one-month period???) They would not process a refund, or even a partial refund. Nor would they do an exchange of any sort. According to their website, Master Chocolatier Iain not only "has a passion for excellence," but he also "inherited his mother's perfectionism." What a joke!

Guten Abend,
an dieser Stelle möchte ich mich für die schnelle Lieferung bedanken.
Die Produkte waren super verpackt. Es ist alles ganz angekommen.
Die Qualität Ihrer Produkte ist einfach klasse. Der Geschmack ist einzigartig und
jeden Euro wert.
Ich werde auf jeden Fall wieder bestellen.

Freundliche Grüße
Uwe Schmidt

Just Dark Selection

Bought for Valentine's day for my wife. Very tasty to be savoured.

Just Dark Selection