Delivery

The impact of the pandemic and Brexit on couriers and address restrictions may mean we ship early to be safe or your order may take a few extra days. We are largely managing normal delivery times but please contact us if you need any help.

You must accept the risk of delay if requesting a delivery to an area, or by a courier depot with restrictions affecting couriers. You can check the latest updates at FedEx, Royal Mail & Parcelforce.

We aim to deliver your chocolates in perfect condition, as quickly as possible. Iain's team in the kitchen take great care with packaging to protect the contents. You can choose to deliver gifts to a different address from your own. This, along with your personalised message and delivery instructions, should be included when checking out.  We dispatch Monday to Friday and cut off for same day dispatch is 12 noon in the UK. 

Remember E-Giftcards can be purchased and sent worldwide within hours, any day of the week.

Addresses in UK

Delivery is 1-2 working days, Mon-Fri, Date not guaranteed

* Working days excluding Bank Holidays.

Addresses Outside UK

Delivery outside the UK is by airmail or express courier.  Due to variations in service outside the UK, we cannot guarantee international orders will be delivered within a certain number of days or on a particular day.  Orders can be dispatched within 2 working days but we prefer to dispatch on a Monday during warmer weather to avoid weekend delays.

Please note, any customs fees are the responsibility of the recipient.

Sorry we cannot deliver to Mexico due to customs regulations.

Advance Orders

You can request your ideal advance delivery date when checking out. An extra week is advised at busy times such as Christmas and during adverse weather conditions.

Perishable Items

Please consider carefully when requesting deliveries in warm weather (over 20C) as we cannot accept responsibility for heat damage after dispatch – contact us for advice and if you would like to pay for an ice-pack.  We recommend that someone is at the address to receive the delivery to avoid delay or it being left in a warm place.

Orders for Christmas

So that our fresh chocolates arrive in the best condition, we recommend you pre-order for a delivery date close to Christmas, but at least a week before to avoid issues due to weather or busy couriers. Truffles and pralines with Christmas dates can be delivered from the 22nd November onwards, although bars, satchels, dipped fruit and florentines may be delivered a month earlier if needed. Ensure you tick the "This is for Christmas" box and state your preferred delivery date.  We may deliver a few days earlier to avoid weather and courier delays unless you specify not to.

Courier and Bank Holidays

We will not be able to deliver 25-29 December or 1-5 January.