Do I have to book online?
Yes, if you would like a guaranteed table. Walk-ins are welcome, but we may not have a table for you. If you only wish to visit the Chocolate Shop, Exhibition and Gift Shop, it is not necessary to book.
Where should I park?
Private car parking at rear with wheelchair-friendly spaces. The private car park cannot accommodate caravans and buses, but they are welcome to park on the main road in front of the shop or in Lageonan Road car park (next left, 2 minute walk).
Do you have disabled access?
There is easy wheelchair access from the car park into the building. A disabled toilet is located in the Chocolate Lounge on the same level as the car park. To reach the Chocolate and Gift Shops internally, there are 3 small steps for which a stair lift is provided and staff are trained to operate it. Ramps allow external access to the shops if a stair lift is not convenient. We would like to make your visit welcoming and stress-free, so please reach out and let us know what you need.
Are you dog friendly?
Certified Assistance dogs are permitted inside the Chocolate Lounge and Shop - staff will need to see a branded harness or other identification. Other dogs can be permitted inside only when kept permanently in a container enclosed on all sides (such as a travel crate). All well behaved and sociable dogs are welcome at the outdoor tables when kept on a lead. Water dishes and outdoor tap are available.
The time I would like to book isn't displayed?
That means there are no available tables or Chocolate Tastings, but you may still visit the Chocolate Shop and Exhibition. Please try a different time or call us to help.
How can I increase the number of people in my reservation?
Your table may be limited to a specific number of chairs. You can always call us on 01887 840775, and we will try our best.
How do I cancel my booking?
Tables may be cancelled by 10am on day of arrival using the link in your confirmation email, via the Table Agent website, or phone us on 01887 840775. If you have pre-booked a Chocolate Tasting, it is only refundable if cancelled more than 24 hours before the reservation time.
What happens if I'm going to be late?
Arrivals more than 10 minutes late will be considered cancelled although we will try to offer an alternative if available. Please call us as soon as possible.
Where can I see your menu?
Are you child-friendly?
Yes, children are most welcome! Parents are responsible for supervising their children at all times. Please let us know if you need a highchair, or are bringing a pram as we need to allocate extra space. We do not have a "children's menu" however, there is a 10% discount on children's hot chocolates.